Lost In Beauty-

Saturday

Disaster!

I was EXTREMELY SAD and ANNOYED yesterday. Since I had no school and Vio wasn't free for Chinese project, I ended up pondering about doing ceramic perm. Torn between factors stopping me and the rare chance of doing my hair, I plucked up my courage and decided to go for it. Who knows, it ended up in a total mess. A horrifying experience for me. I was traumatized.

I don't care, I am going to disclose the shop name and location even though they may sue me or what. Be glad that I didn't complain this matter to CASE. It's Jantzen at Jurong Point. Having done my rebonding there twice before, I went back to Jantzen for my ceramic perm. To think I entrusted them with the most precious "possession" of mine, they screwed up my hair! They are my xin gan bao bei u know?!!

The guy who attended to me must have been SUPER inexperienced! He fiddled with my hair for a long long time before every application of lotion/chemicals (or whatever u called those things). After the application and wash, another hairstylist came over, took a look at my hair, jaw dropped, horrified, walked away, beakoned for the guy to go to her and I think she looked pissed and was like telling the guy off. Ever since then, the guy seemed so lost BUT NOONE came over to tell him what to do. He was helpless and he didn't what exactly he should do next after the wrong application (I deduced). They (the other hair stylists) were in their own conversation, seemed to me, a commotion. I was like Hello? That's my hair, WHAT THE HELL HAPPENED?? And if anything bad happened, WHY CAN'T the more senior hairstylists come over?? You all had NO customers, you ALL were sitting down there, KIAO KA-ing(cross legs = nothing to do!)!!! It seemed like they didn't want to help the guy since he created the trouble and apparently, this had nothing to do with them!! For heaven sake, I was dead worried, sitting down there!

In the end, the guy came over and continue the perming procedure and I thought that things had been solved. But from my observation, he was really clumsy and inexperienced. He rolled the rollers for umpteen times and they didn't stay. So, he kept doing the whole rolling procedure repeatedly and occasionally he would look around, hoping others to help him? I guess lah. And alot alot of happenings which made me doubtful about his skills.

The outcome? My hair damaged, the perm didn't work out. To my astonishment, all he did was to help himself to large portion of scalping lotion and gel and kept smearing those stuff on my hair, hoping that the little SUPER IRREGULAR curls will stay. Hey, come on lah, I'm not blind lah, u think by doing that I will assume the perm came out all ok? That's deception ok! U r just trying to bluff me by saying my curls are permanent. In fact, they r not! My hair's neither curly nor straight and the most horrendous thing is that my hair's all frizzy and SUPER DUPER dry!! My goodness!! In my whole life, I swear I never had this kinda hair before. Never! I probed him with questions but he dismissed them by telling me my hair's dry and coloured before, that's why it's like tt.. Blah blah blah. Did I say he cut off quite alot of my hair? My dry hair ends had all been cut by him lor, I reckoned there isn't any left after he'd cut my hair, so what's with all those lame excuses and attribution of the lousy result to my hair? My hair quality is not that bad yah?

Instead of admitting his mistake, he kept on trying to convince me that the horrible outcome is cos of my hair quality. Enough is enough! Single-powered, stunned and sad, I didn't know what to do but to pay and collect the receipt (cos I was thinking I can come back the next day to tell them off and redo my hair) but you know what, they didn't issue a receipt to me and when I asked for it, they just gave me a printout of the price. I mean, what is this? All along, I remembered they issue proper receipts with their detailed writing of the treaments. By then, I was traumatized and more upset with my hair than to argue with them. I left. And I only found out the dryness and brittleness of my hair after I left.

Luckily my dearie came to my rescue. Actually, I should be firm and stood up for myself but I dunno why at that moment in time, I just wanna get out of that damn place and cry my hair out. As furious as he could, i guessed he reprimand the staff, demanding for the manager. Petrified and realizing the seriousness of this whole issue, they began to treat me seriously. I'll save the details. In the end, they admitted their mistakes and they got me a senior hairstylist to look at my hair. I really think that's not ceramic perm at all, looked like Medusa's hair. Little, irrgular, dry, frizzy curls. Sucks. Disgusting.

I thank dear for being the bad guy and I'm sorry to drag him into this but I was overwhelmed by sadness to stand up for myself then. He was really good in his persuasiveness and skills in getting what he wanted, at the same time, very logical and reasonable in his talking, getting his message and anger through in a calm manner. A glib and sharp tongue I must say and sweet, but to me. Hee.

Anyway, he talked to someone with authority over the phone since their branch manager wasn't around. I was doing my free hair treatment then, they compensated me on the spot. But no discount, that person was extremely sorry and willing to let his senior hairstylist redo my hair but I gotta wait at least 3 days later cos my hair's weak after all the chemicals that day.

To think a professional hair salon would expect their customers to leave, knowing that they're unhappy with the results, to think that they came up with all kinda reasons to cover their mistakes, to think all the hair stylists ignored the guy due to their own office politics, how great do you think this salon is?

I shan't talk more. If I want, there's still alot more to say.

the beauty exposed ;